During the Spring Festival, the outbreak of a new coronavirus pneumonia broke out in Wuhan. The first level response mechanism of major public health emergencies was launched in many parts of the country. Government departments at all levels in all provinces, cities and counties and counties at all levels quickly deployed, flexibly arranged and unified command, and all front-line epidemic prevention workers created a barrier with blood and meat to control the epidemic situation in a relatively stable state. In the face of the epidemic, the company attaches great importance to the operation and maintenance work. Before the holiday, it carefully arranged the duty support task. During the vacation, the company's top executives also strictly followed and effectively commanded, and promptly adjusted the operation and maintenance support strategy, putting all the customer's operation and maintenance system into an important guarantee period.
As a responsible, responsible and mission oriented enterprise, Ke Hai electronics actively responds to the deployment of epidemic prevention and control and job security at all levels of government. Under the premise of ensuring the safety and health of employees, we actively increase the operation and maintenance personnel to carry out the maintenance and protection of the various systems of the customers' safe cities, so as to ensure the epidemic investigation, isolation, tracking and Guan Konggong in the areas covered by the system. It's going smoothly and well documented.
In the face of the serious trend of accelerating the spread of the epidemic, the company has invested more manpower and material resources than ever before in order to better protect social and public safety. The stable operation of all customers is the basic guarantee for the prevention and control of epidemic diseases. During the period from January 21, 2020 to February 2nd, the company's IT operation and maintenance management division and support department arranged 264 people on duty. There are 3 failures in dealing with the client system, 51 on the front-end point, and 16000 in the front end. There has not been a large drop in the front end of the video surveillance system. It has not received a customer complaint or even a higher rate than the daily level.
With the start of the Lunar New Year thirty, with the closure of villages and roads, buses and buses have been suspended, the operation and maintenance plan of the company has been disrupted. However, strengthening the operation and maintenance support, and increasing the number of personnel to do the maintenance and protection work is the mission of the marine shipping people. Although many of the company's operation and maintenance personnel return home during the Spring Festival, the local distribution is widespread, and some of them are in remote areas. However, after the outbreak of the outbreak, the leading group of the company attached great importance to it, and the main responsible person was personally in charge of the command. The deputy chief of the branch was actively cooperating with the company. The company worked together to ensure the support and support of the operation and maintenance department. The operation and maintenance personnel were also on the contrary. Since February 3rd, all the safe city project systems of all the customers have entered an important guarantee period. At present, the company has arranged the operation and maintenance system personnel to work in full time. Each team has 36 back-end systems, network, equipment and material support support. 72 front-line 6 operation and maintenance teams carry out link and equipment maintenance, and 108 people are put into operation every day to ensure the normal operation of the system during the epidemic. Behind each on-line rate is their steadfast and resolute backwash. It is also the determination of the joint war epidemic.
At present, the country's epidemic prevention and control are at a critical stage. The medical supplies such as masks and disinfectants are in short supply. The company is concerned about the actual needs of our customers, taking into account the life and health of the front-end maintenance personnel. The staff of the company offer advice and support, and adopt multi-channel purchasing methods and company notifications to mobilize all the staff to replace the excess masks at home. At the end of the year, we collected and distributed more than 1400 high quality and high reliability medical masks and 180 bottles of disinfectant through the donation of employees, and from various prefectures and country drugstores. We also donated 1000 protective masks and 180 bottles of disinfectant to the policemen of several public security sub branches such as Yangzong and Public Security Bureau at the first time, and solved their problems. It's urgent. The remaining 400 disposable simple medical masks are distributed to the company's operation and maintenance personnel to ensure the safety of each operation and maintenance personnel and the safety of their customers.
Combating the outbreak of the new coronavirus pneumonia is a war without gunpowder. If the medical workers fighting the epidemic are the battleground in the front-line of life and death, then the company's operation and maintenance personnel are the guardians of the people's public safety silently. They use the dauntless spirit, noble sentiment and professional skills to ensure the stable operation of all the customers' systems, so that the city under the epidemic situation will be more secure and controllable. In addition to doing a good job in public safety, all staff of Ke Hai actively do everything in accordance with the requirements of prevention and control, spreading positive energy, not believing rumours, not spreading rumors, minimizing meetings, and making every effort to do all the epidemic prevention work after resuming work.
2019 although we are very difficult, but with the help of the party committees and governments at all levels, with the understanding and support of all our partners, the company has come together hard and hard together under the law of the customer and the payment according to the regulations. 2020 we will be more difficult to face the disaster of the national epidemic. But we have the confidence and determination to unite our staff and work hard with love and fairness, to get the understanding of our partners in good faith, and to get more receivables with good service guarantee so as to win the battle of the company's life and death. We always take the national righteousness as the emphasis, and contribute our strength to win the epidemic war in the end.