In order to effectively provide customers with quality, convenient and efficient after-sales service, truly implement the commitments of Limited by Share Ltd, and better standardize the repair work, we have standardized the service of fault repair process. The specific breakdown repair process is:
1. In the process of using the system and equipment, failure can be repaired in the following three ways if faults are found.
Telephone repair: Monday to Friday 08:50 to 6:00 p.m. 0871-63385999 to 1234
(abnormal working hours can be contacted with leaders in different regions)
Fax repair: 0871-63312778
Website repair: it can be downloaded by downloading the form below.
Two, we need to specify user name, date, repair person, telephone and user address when repairing fault, so that our maintenance personnel can contact you in time and arrive at the scene in the shortest time.
Three, after the failure repair is successful, our company will arrange the corresponding staff to get in touch with you, further confirm the specific breakdown and negotiation solution.
Four. When monitoring points are repaired, we need to specify the name and serial number of the fault points, and the detailed fault conditions to ensure that we can accurately grasp the specific faults.
Five, if the equipment behind the back room and monitoring points fails, detailed fault descriptions should be made in other faults.